Smart solutions for hospitality.
Improve guest service and productivity.
WaitOn provides hospitality venues with configurable wireless smart devices, software to manage requests, employee performance, reporting and more.
Smart devices that elevate every stay
Fully customizable smart devices that replace paperwork and phone calls. From guest room service and checkout to housekeeping and maintenance, the options are endless.
- Room Cleaning
- Fresh Towels/Linens/Toilet Roll
- Minibar Restock
- Do Not Disturb
- Checkout
- Valet/Porter
- Concierge
- Help
- & more...
One place to run service, staff and devices
Real-time dashboards, smart alerts, performance tracking and more. Run operations with clarity and confidence.
Company Dashboard
See all requests and service metrics like completion rate and average wait time at a glance, all in one place.
Employee Activity
Track employee performance metrics with in-depth reporting and time period comparisons.
Real Time Requests
Get real time visibility of custom and device requests sent to the live requests screen. Assign them to a specific staff group, change their status, add notes and more.
Complete Reporting
Full reporting on wait times, service metrics, and trends— filter by location, users, groups, and device then export to CSV or PDF.
Smart Alerts
Configure alerts to show notifications, play a sound or send SMS messages. Send out real time announcements company-wide or to specific groups.
Live Chat
Message colleagues directly or reach entire staff groups in one place.
Device Management
Manage your devices from the app. Configure buttons and see the status and battery levels of your devices.
Staff Rota
Manage your staff rota and see who is on duty at a glance.
In-App Support
Get help fast with an in-app service desk and troubleshooting guides.
Company Dashboard
See all requests and service metrics like completion rate and average wait time at a glance, all in one place.
Employee Activity
Track employee performance metrics with in-depth reporting and time period comparisons.
Real Time Requests
Get real time visibility of custom and device requests sent to the live requests screen. Assign them to a specific staff group, change their status, add notes and more.
Complete Reporting
Full reporting on wait times, service metrics, and trends— filter by location, users, groups, and device then export to CSV or PDF.
Smart Alerts
Configure alerts to show notifications, play a sound or send SMS messages. Send out real time announcements company-wide or to specific groups.
Live Chat
Message colleagues directly or reach entire staff groups in one place.
Device Management
Manage your devices from the app. Configure buttons and see the status and battery levels of your devices.
Staff Rota
Manage your staff rota and see who is on duty at a glance.
In-App Support
Get help fast with an in-app service desk and troubleshooting guides.
Reporting built for Managers who need clarity
See complete reports and analytics: filter by date range, location, device, staff group, and team member. Explore charts and full request details. Export to CSV, PDF, or chart images.
Track Employee Performance
Look at detailed completion breakdowns and period comparisons to see how your team is performing.
Last 2 Months
Wait Time Reporting
Track response times and identify bottlenecks across your hospitality operations.
Status Breakdowns
See how many requests are in each status, and how long they have been in that status.
Filter Reports
Narrow down reports by user, staff group, location, area and date range to focus on what matters.
Export Reports
Export your reports as PDF or CSV for sharing, archiving, or further analysis.
Wireless that works across your property
Our devices use long-range wireless technology so they reach every corner of your building and work outdoors, no matter the layout. No complex setup, just reliable coverage.
Long-range connectivity
Our wireless technology reaches across large properties—from the main building to outbuildings, pools and gardens. No need for complex wiring or Wi‑Fi in every corner. Signals penetrate walls and floors, so one gateway can cover an entire wing.
Works outdoors
Devices work reliably outside: by the pool, in the garden, at the spa or on terraces. Built for the elements with weather-resistant housings, so guests can request service indoors or outdoors.
Years of battery life
Ultra-low-power wireless chips mean devices run for years on standard batteries. No cabling, no power outlets, no maintenance—just replace batteries when needed and keep operations running smoothly.
Reliable & secure
Enterprise-grade encryption and secure device connectivity. Every request is delivered reliably and protected end-to-end.
Long-range connectivity
Our wireless technology reaches across large properties—from the main building to outbuildings, pools and gardens. No need for complex wiring or Wi‑Fi in every corner. Signals penetrate walls and floors, so one gateway can cover an entire wing.
Works outdoors
Devices work reliably outside: by the pool, in the garden, at the spa or on terraces. Built for the elements with weather-resistant housings, so guests can request service indoors or outdoors.
Years of battery life
Ultra-low-power wireless chips mean devices run for years on standard batteries. No cabling, no power outlets, no maintenance—just replace batteries when needed and keep operations running smoothly.
Reliable & secure
Enterprise-grade encryption and secure device connectivity. Every request is delivered reliably and protected end-to-end.
Contact Us
Reach out today and start your journey to improving customer service.
Live Chat
Start a conversation with our team Monday-Friday 9am-5pm